At Aruba Ready Rentals, our goal is to make your experience easy, reliable, and enjoyable. We understand that plans don’t always go as expected, so the information below explains how cancellations, refunds, and returns are handled in a clear and transparent way.
•Flexible Cancellations
Orders canceled more than ten (10) days before the scheduled delivery date qualify for a full refund.
Cancellations made within ten (10) days of delivery are non-refundable due to inventory scheduling.
We recommend confirming your travel dates before placing an order to avoid any issues.
•When Refunds Are Available
Refunds may be issued in the following situations:
* If an item has a defect that prevents use and a replacement cannot be provided within 24 hours (the refund applies to the unused portion of the rental).
* If an order is canceled more than ten (10) days prior to delivery.
Once approved, refunds are processed back to the original payment method within seven (7) business days. Please note that your bank or card provider may take additional time to post the credit.
•Situations That Are Not Refundable
To ensure fairness for all customers, refunds are not provided for:
* Changes in personal plans
* Early returns of rented items
* Weather-related cancellations
* Events beyond our control, such as natural disasters, government restrictions, or acts of war
•Weather Awareness
Weather conditions can change, especially on the island. While we truly empathize with weather concerns, rentals canceled due to weather do not qualify for refunds, credits, or rescheduling.
We encourage customers to review local weather forecasts before booking.
•Caring for Rental Equipment
We ask that all rental items be returned in the same condition in which they were delivered.
Customers may be responsible for charges related to:
* Lost items
* Damage beyond normal wear
* Items returned in poor condition
If necessary, repair or replacement costs may be deducted from the security deposit or charged to the payment method on file.
•Returning Items on Time
All items should be handed back to the delivery driver at the return time selected during checkout.
* Late returns are subject to a flat fee of $10 per hour per order.
* Items not returned within 24 hours of the scheduled return time may be charged at full replacement value, along with any applicable late fees.
•Policy Updates
Aruba Ready Rentals may update this policy from time to time to better serve our customers. The most current version will always be available on our website. Continued use of our services indicates acceptance of any updates.
If you have any questions or need help with your booking, our support team is always happy to assist. We’re here to make sure your rental experience is smooth, stress-free, and enjoyable.
